Refund policy

We apply a 90-day return policy, which means that you have 90 days after receiving your item to request a return.
Returns are free after prior approval from the seller Monsupportéléphonevoiture.fr.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To make a return, contact us at the following address: monuniver.com@gmail.com

Please note that returns must be sent to the following address: Monunivers.com 1 rue de la république 69140 Rillieux la Pape France

Your return may be accepted or not.

Items returned without prior return request will not be accepted.
If your return is accepted, a return label will be sent to you by email.
You can always contact us for any questions related to the return at the address monuniver.com@gmail.com

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and address it. Exceptions or Non-Returnable Items Feel free to contact us with any questions or concerns regarding a specific item. Unfortunately, we do not accept returns of promotional items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item. 14-Day Reflection Period in the European Union Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 0 to 90 days, for any reason and without justification. As above, your The item must be in the same condition as when you received it, unused, with the tags, and in its original packaging. Refunds We will notify you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original method of payment within 10 business days. Please note that the processing and display of the refund by your bank or credit card company may take some time. If more than 20 business days have passed since the approval of your return, please contact us at monuniver.com@gmail.com.